Returns and Refunds

OH NO!! You are not completely satisfied with your product?! Let’s see what we can do to help.

Please first call our wonderful customer service department at (03) 8051 5298.

If the item is still attached and item is unaltered, or undamaged, returns will be accepted if delivered back within:

a) 15 days from arrival of package for local delivery

Once you receive your order, you have 15 days to return it for store credit or replacement. We recommend that you return items via an insured and trackable mail service. Refused packages will be refunded less any shipping fees we have incurred.

Please send returns to:
Returns at Alfa and Friends
8, Jalan Puteri 5/18, Bandar Puteri, 47100 Puchong, Selangor, MY

Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.

If you have any other enquiries or feedback, please do not hesitate to email us at

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